Customer story · Sunbird Grills & Café
How one Abuja restaurant ran ₦3.1M through one AI worker.
Sunbird Grills & Café ran orders the way most Nigerian restaurants do — walk-ins, WhatsApp and calls all landing on one notepad. We deployed Mylo in 3 days. Here's what happened over the next 14 weeks.
The change
From a notepad to one structured flow.
Before Mylo
Walk-ins, WhatsApp and calls — all on one notepad, shouted to your staff.
Misheard orders. Missing modifiers. Money collected "informally." Zero real-time visibility for the owner.
With Mylo
Customer → menu → payment confirmed → staff → fulfilled.
Every order through one structured workflow. Pickup & delivery couldn't reach your staff until payment cleared — informal collection, gone.
The honest part
Why did they stop?
The owner relocated to the US partway through, and new management took the restaurant in a different direction. That's the honest reason the deployment ended.
The product never failed — Mylo ran the full 14 weeks at a 99% payment success rate, right up to the last order. This was an ownership change, not a Mylo problem. It's also why every DoubleU AI deal now includes a continuity clause — so a change at the top never means starting from zero.
Real reviews
What Sunbird's customers actually said.
Captured by Mylo, in their own words — including the honest feedback that pointed the staff straight at what to fix.
“Mylo service is great, and the delivery of the food I ordered…”
“I love the taste and how it's made. Keep it up.”
“Check the pizza crust; it's burnt.”
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