Terms & Conditions

DoubleU AI Africa Limited (RC 9689428) (“DoubleU”, “we”) provides MYLO — an AI ordering and operations service for your business, including your online ordering page, in-store QR ordering, a staff dashboard, and (where requested) connected channels. These terms govern your use of MYLO.

You choose one plan at sign-up. Every plan is a flat monthly fee with no setup fee and no commission — we take no percentage of your orders, and customer payments go to you.

Starter — online ordering, your storefront, pick-up and delivery.

Growth — everything in Starter, plus dine-in ordering with QR codes you can put on tables, hotel rooms, shelves or anywhere a customer can scan, the AI ordering agent, one of every staff role, local receipt printing, and the option to point your own domain at your store.

Business — everything in Growth with no limits on products, QR codes, order volume, staff or vendors, plus cloud receipt printing and Full Service (we review your agent’s real conversations and improve them for you).

You may pay monthly, or yearly at ten months’ fee paid upfront (two months free). You can change plan up or down at any time.

Each paid plan includes a monthly order volume. Going over it never switches your store off, never blocks an order, and carries no extra charge — we tell you, and move you to the plan that fits. On the Free plan only, order value above the included volume carries a 5% fee, taken from payments processed through MYLO.

Only orders placed through the online channels we provide (your storefront, QR, and any connected online channel) count toward your limit and any fee. Orders you take and settle yourself at the counter or in cash are yours and are not counted or charged.

Connected social channels (WhatsApp, Instagram, Facebook, Telegram) are an optional add-on on Growth and Business, priced separately and subject to fair-use limits on conversation volume.

The current fees for your plan and country are shown to you at sign-up and on your pay screen.

Your plan renews automatically for the same period (monthly or yearly) until you cancel. We invoice at the start of each period.

We provide a statement each settlement period showing your orders, revenue, and what is due.

Invoices are payable by bank transfer to DoubleU AI Africa Limited, Kuda Bank, 3004173705, within 7 days of issue. We may suspend the service on 7 days’ written notice for invoices unpaid beyond 14 days; suspension does not cancel amounts already owed.

There is no setup fee on any current plan. Where a yearly plan has been paid upfront and you stop using the service part-way through the term, the unused whole months are not refunded unless we agree otherwise in writing.

The prices shown to you at sign-up are your prices for as long as you remain a continuous customer. They do not rise later, and this applies whether you pay monthly or yearly.

If you move to a different plan, you keep founding-member pricing on the plan you move to — upgrading never costs you the later, higher price.

Founding-member pricing covers optional add-ons on the same basis: an add-on you take stays at the founding-member price for as long as you keep it.

Founding-member pricing is tied to a continuous account. If you cancel and return later, the pricing then current applies.

Founding-member pricing is available for a limited time. We will give notice before it closes to new businesses, and it does not change for anyone already inside it.

Except where founding-member pricing above applies, our pricing is liable to change. We will give you reasonable advance notice of any change to your fees, and the change applies from the next billing period after the notice.

We may suspend or withdraw the MYLO service where it becomes uneconomic to provide, on reasonable notice, or immediately for non-payment or misuse. You may stop using the service at any time — see section 12.

You will give us at least 60 days’ prior written notice of any sale, transfer of ownership, change of controlling management, or discontinuation of your business or of the MYLO service.

On any such change or discontinuation — and in particular within the first 6 months — all fees and other amounts accrued up to the effective date become immediately due and payable, regardless of the normal schedule.

These terms bind your successors and assigns. New ownership or management may continue MYLO only by affirming these terms (or agreeing replacement terms on no less favourable basis); otherwise the service is wound down under this section.

Where we collect order payments on your behalf, refunds and chargebacks are deducted from amounts otherwise payable to you. We are not liable for losses arising from your failure to fulfil a paid order.

Your order, catalogue, and customer data are processed to operate the service and are available to you. How we handle personal data is set out in our Privacy Policy (mylo.africa/privacy) and our Data Processing Addendum (mylo.africa/dpa). Reach us any time at info@doubleuai.africa.

Where offered at sign-up, you may start MYLO on a free trial: your service goes fully live without an upfront payment, and no card is required to start. The trial length is shown at sign-up and starts on the day your store goes live.

One free trial per business. When the trial ends without payment, the service is paused — your storefront shows as unavailable and the dashboard is limited to your account and payment screen — until you complete the payment for your chosen plan, at which point everything resumes immediately. Subscription billing starts on the date you pay, not on the trial start date.

Your data (menu, orders, settings) is retained for at least 30 days after an unconverted trial, after which it may be archived. Orders processed during the trial carry no MYLO fees.

Your menu, photos, logo, prices and other content remain yours. You give us permission to host, display and process them only to provide MYLO to you.

You confirm that you own, or have permission to use, everything you upload — including product photos. Do not upload photos taken from another shop or website.

If we receive a credible complaint that something you uploaded infringes someone else’s rights, we may remove it and will tell you.

You can cancel at any time by telling us in writing — email info@doubleuai.africa or, where available, use the Cancel plan option in Settings.

Cancellation takes effect at the end of the period you have already paid for, and we send no invoices after that. Export your data from Settings before then.

We delete your account data 90 days after your account ends, except records the law requires us to keep.

We will not use your business’s name, logo or results in our marketing without your written permission.

You must not use MYLO to sell unlawful goods or services, to commit fraud, to harass your customers, to try to access another business’s data, or to resell access to MYLO.

MYLO’s AI reads menus, writes product descriptions and answers your customers in chat. It can make mistakes. Check your prices and items before they go live: you are responsible for what your store and agent offer.

The AI does not replace your staff’s judgement — for example, checking a customer’s age before serving alcohol.

You are the seller to your customers and the controller of their personal data. We process it on your behalf under our Data Processing Addendum (mylo.africa/dpa), which forms part of these terms.

We provide MYLO as available and work to keep it running. We announce planned maintenance in advance where we can. We do not guarantee any particular uptime, and no service credits apply, unless we agree otherwise in writing.

Apart from what these terms say, MYLO is provided “as is”, to the extent the law allows.

Our total liability to you for all claims connected with MYLO is limited to the greater of (a) the fees you paid us in the 12 months before the claim, and (b) ₦100,000.

We are not liable for indirect or consequential loss, lost profits, lost revenue, or lost data.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or anything else the law does not allow to be limited — and nothing limits your obligation to pay the fees you owe.

You will cover our reasonable losses and costs where a third party makes a claim against us arising from your content, the goods or services you sell, or how you deal with your customers.

We will email you at least 30 days before a material change takes effect. Accepting the new terms in the app, or continuing to use MYLO after that date, means you accept them.

These terms are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, we will both first try to settle it in good faith for 30 days after one of us writes to the other about it. If it is not settled, either of us may take it to the courts of the Federal Capital Territory, Abuja.

Specific deal terms (fees, billing cadence, included volume) are those shown to you at sign-up or set out in a separate written agreement with DoubleU, which prevails where it differs from these terms. Sections 11 to 22 still apply unless that agreement expressly replaces them.